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Refund & Cancellation Policy

We stand behind our diagnostic accuracy and repair workmanship with transparent appointment policies, a 90-day labor guarantee, and prompt refund processing.

Last Revised: March 2026
90-Day Labor Guarantee
3-5 Day Refund Timeline
Kamloops, BC, Canada

1. Policy Overview & Service Commitment

At GeekRepairAppliance, we are committed to delivering dependable, first-visit appliance solutions with complete pricing integrity. We understand that appliance breakdowns cause unexpected disruption, and our goal is to provide clear, honest, and stress-free service terms.

This Refund & Cancellation Policy outlines our standards for diagnostic evaluations, appointment adjustments, workmanship guarantees, and refund qualification.

2. Diagnostic Service Fee Policy

When our mobile specialist arrives at your residential or commercial location, they conduct an extensive physical and electrical diagnostic inspection using specialized multi-meters, schematic testing tools, and sensor analyzers.

Fee Application Towards Repair: Once our technician completes the diagnosis and presents a flat-rate repair quote, if you authorize the repair, the diagnostic fee is credited directly toward your total repair cost.

If, following the diagnostic report, you choose not to proceed with the repair (or if the appliance has sustained severe structural damage rendering repair economically unfeasible), only the standard diagnostic trip fee applies for the specialist's time, travel, and certified evaluation.

3. Appointment Cancellation & Rescheduling Window

We recognize that emergency schedule changes happen. We offer flexible cancellation and rescheduling guidelines:

Free Cancellation / Rescheduling (2+ Hours Prior): You may cancel or modify your appointment window at zero charge by contacting our dispatch team at least 2 hours prior to the start of your scheduled dispatch arrival window.
Late Cancellation / Missed Arrival: If an appointment is canceled when the technician is already in route to your doorstep or if our specialist is unable to gain access to the premises during the confirmed window, a standard dispatch trip charge may apply to offset vehicle deployment costs.

4. 90-Day Labor Guarantee & Re-Service Policy

We stand firmly behind our workmanship. Every repair completed by GeekRepairAppliance includes a 90-Day Comprehensive Labor Guarantee:

Our 90-Day Promise: If the exact mechanical or electrical fault repaired by our technician recurs within 90 calendar days from the service completion date, we will send a technician back to re-inspect and correct the issue with zero additional labor charges.

To file a warranty re-service request, contact our dispatch team with your invoice number. Priority dispatch will be scheduled to resolve the issue swiftly.

5. Factory OEM Replacement Parts Warranty

We install brand-new, factory-original OEM replacement parts sourced directly from authorized component distributors for Samsung, Whirlpool, LG, GE, Bosch, and other leading manufacturers.

Replacement components carry original manufacturer warranty coverage (typically ranging from 90 days to 1 full year depending on the specific part and manufacturer specifications). In the rare event an installed OEM component proves defective within its warranty window, we will replace the part under warranty.

6. Refund Eligibility & Non-Refundable Scenarios

To maintain transparency, the table below outlines scenarios that qualify for refunds versus non-refundable situations:

Service Scenario Eligibility Resolution Policy
Billing Error / Duplicate Payment 100% Refundable Full immediate refund credited upon verification.
Part Unavailability / Unserviceable Eligible Full refund of prepaid repair labor/parts deposits if part is discontinued.
Completed Physical Diagnostic Inspection Non-Refundable Covers time, vehicle dispatch, and physical specialist testing performed on-site.
Custom-Ordered Special Electrical Components Conditional Special non-returnable factory electronic boards once programmed and installed.
Secondary Unrelated Subsequent Faults Warranty Excluded Separate component failures occurring after the initial repair are quoted separately.

7. Refund Processing Method & Timelines

Once an eligible refund is reviewed and approved by our billing department:

1
Original Payment Method: Refunds are credited directly back to the original credit card, debit card, or electronic transaction account used for payment.
2
Processing Duration: Most merchant card issuers reflect the credited balance within 3 to 5 business days following our accounting approval.
3
Electronic Confirmation: An updated receipt and refund confirmation statement is automatically emailed to your address.

8. Dispute Resolution & Customer Support

If you have questions regarding your service invoice or wish to submit a warranty claim or refund inquiry, please reach out directly to our supervisor team:

GeekRepairAppliance — Customer Care & Billing
Hotline Support: (808) 999-7791
Service Area: 945 Notre Dame Dr, Kamloops, British Columbia V2C 5N9
Backed by Our 90-Day Labor Guarantee
Certified diagnostics with upfront quotes before any work begins.
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